Refund Policy

Each print is produced specifically for you after your order is placed. Because production begins promptly, change-of-mind cancellations and returns cannot be accommodated once an order has been confirmed.

Please review your selection — including size, paper type, and framing — carefully before completing your purchase. If you have questions about how a specific print will look, feel free to get in touch before ordering.

If your print arrives damaged, please contact hello@howitt.io within 7 days of receiving the order. Include your order reference number and clear photographs showing:

• —The damage to the print
• —The outer packaging
• —The inner packaging and interleaving

On confirmation, a replacement print will be produced and dispatched at no charge. Replacements are not available for damage caused after delivery.

If a print arrives with a production defect — such as a colour error, banding, or misalignment that was not visible in the product images — contact hello@howitt.io within 14 days of receiving the order with your order reference and a photograph of the defect. A replacement will be arranged.

Slight variation in colour from screen to print is a natural characteristic of fine art printing and is not considered a defect. Prints are produced on calibrated equipment using archival pigment inks.

If your order has not arrived within the estimated delivery window, contact hello@howitt.io and the shipment will be investigated with the carrier. If an order is confirmed lost in transit, a replacement will be dispatched.

Where a replacement is not possible (for example, if a limited edition has since sold out), a full refund will be issued to the original payment method. Refunds are processed within 5–10 business days.

All enquiries about orders, replacements, or refunds should be directed to hello@howitt.io. Please include your order reference number in the subject line.